We’ve all been there.
You want to make phone calls but you’re scared stiff. The phone seems impossibly heavy. You wish you could make calls like a robot, but that’s just not you.
Fear not! In this article I will share with you 5 of the most powerful tips of all time for calling prospects and connecting with people over the phone. So, let’s get started.
Tip #1: Develop a Servant Heart
I think I’ve already lost some of you. “Is this a business blog post or a church sermon?”
Well, here’s the deal: people know when you really care about them and when you’re just trying to make a sale. You’re hardly fooling anyone when you pretend to be their friend, so stop it.
Make the conversation all about the person you are talking to. Get to know them, what they want and what they need. Do this before anything else. Make it your secret mission to serve the person on the other end of the phone—no matter what.
Tip #2: Be Considerate
This goes right along with developing a servant heart, but I included it as a separate tip because of the sheer magnitude of the topic.
In short, being considerate means:
- Quickly identifying yourself
- Asking if now is a good time to talk
- Getting straight to the point
- Offering real, valuable advice
Network Marketing is not for everyone. If you discover that the person you’re talking to really just wants a regular job, don’t try and force your business on them. Instead, be honest. Tell them that this probably is not right for them.
Tip #3: Cannonball!
I don’t like recreational water very much, but I respect a heartfelt cannonball dive into the deep end. Why? Because it is a picture of commitment and dedication.
Compare the cannonball guy to the person that slowly dips their toe in the water. It is going to take that person a lot longer to acclimate.
In the same way, you need to commit to developing your phone skills by talking to a lot of people as quickly as possible. It may shock your system for a moment, but then it’s gone.
The more people you talk to, the more comfortable you’ll become on the telephone.
Do not stop calling when someone is rude to you. Don’t leave that bad taste in your mouth. Keep calling. Keep working! Cannonball!
Tip #4: Never Fail to Follow-Up
This one is difficult but it is also extremely critical to your success over the phone.
Now, some people are going to tell you to go for the sale on that first phone conversation and that isn’t necessarily bad advice. However, I think you’ll find that few people are ready to buy during the first phone call.
Instead, you need to get to know the person, direct them to meaningful information about your products or business, and then follow-up with another phone call.
This second phone call may be 15 minutes after the first, but it needs to happen. You need to reconnect with the person after they’ve seen what you have to offer.
Tip #5: Write a Script
The purpose of a script should be to keep you on track, to make sure that you do not accidentally skip over important features of the conversation.
You’re never glued to a script. Don’t act like a robot. Listen to what the person is saying and respond accordingly, but try and base what you say off the script in front of you.
I stopped using a script once I became more comfortable with talking to people over the phone, but then I realized I was forgetting basic stuff. I was neglecting to ask them if now was a good time to talk. I might forget to clarify their name or ask an important question.
So, I started laying the script in front of me again. I don’t read off it, but I do reference it frequently and it has been a big help to me.
What has helped you overcome your fear of the phone, or what additional tips would you add to this list?
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